Shipping
What are the delivery charges?
ALL THE DELIVERY CHARGES ARE INCLUSIVE FOR EVERY PRODUCT.
Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.
What is the estimated delivery time?
E.S.A.W generally ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
- Product's availability with E.S.A.W
- The destination to which you want the order shipped to and location of the E.S.A.W..
Are there any hidden costs (sales tax, octroi etc.) on items sold by E.S.A.W.s on E.S.A.W?
There are NO hidden charges when you make a purchase on E.S.A.W. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the E.S.A.W’s shipping policy.
Why does the estimated delivery time vary for each Product?
As diversities of the products are very high, you have probably noticed varying estimated delivery times for the product you are interested in. Delivery times are influenced by product availability, your shipping destination and the courier partner's time-to-deliver in your location.
Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.
E.S.A.W does not/cannot ship to my area. Why?
Please enter your pin code on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.
If you haven't provided your pin code until the checkout stage, the pin code in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on-
- Legal restrictions, if any, in shipping particular products to your location
- The availability of reliable courier partners in your location
At times E.S.A.W prefer not to ship to certain locations. This is entirely at their discretion.
Why is the COD option not offered in my location?
Availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if COD is available in your location.
I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible our Logistics partners will facilitate the pick-up of the item. In case, the pick-up cannot be arranged, you can return the item through a third-party courier service.
Does E.S.A.W deliver internationally?
YES,deliver items internationally. You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries.
How Does ESAW ship their products?
For India ESAW logistics partner are Fedex and Bluedart. For remote area shipments we use India Post service.
For international shipments we have many shipping options, Shipping is based on the consignment size we are partnered with TNT, DHL and fedex for air shipments and D.B Schenker for shipments by sea.