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Terms & Conditions

These terms and conditions cover all sales of products and services by E.S.A.W in India and any information and advice given whether charged for or not. No variation in these terms and conditions will apply unless agreed by ESAW in writing. Orders are accepted only on the condition that no conditions of purchase shall apply.

Price/charges

ESAW has the right to change the prices shown in catalogues and price lists at any time and to invoice at prices current at the date of receipt of an order.

‘Price on application’ (POA) quotations and all other quotations will be valid for 30 days (provided there is no change in Custom Tariff) from the date of the quotation, unless otherwise notified by ESAW.

All prices in catalogues and quotations are exclusive of Value Added Tax and any other taxes or duties. These will be charged separately, if applicable. ESAW reserve the right to apply a freight charge on all deliveries.

Payment

Unless otherwise agreed in writing payment terms are full in Advance. ESAW has the right to charge interest on all overdue sums at the rate of twenty four percent per annum.

Any claims for shortages must be made within 7 days of a delivery.

Any claims for non-ordered items or non delivery must be made within 7 days of receiving the invoice.

Return of Damaged or Unsuitable Goods

No goods may be returned to ESAW without the authorisation of ESAW.

Authorisation to return products damaged during delivery must be requested within 3 days of delivery. ESAW has the right to repair and return damaged products.

Authorisation for the return of products which fail to meet current published manufacturers specifications must be requested in writing within 28 days of delivery. ESAW will assist customers, at customers’ expense, to obtain any manufacturer’s warranty consistent with that granted to ESAW.Authorisation for the return of products, other than those damaged during delivery, delivered in error or those that do not meet specification, must be requested within 10 days of delivery.